TEK MEDIA GROUP                         "Sony DSR Repair Specialists"   

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Call 1-800-255-5045
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 1-800-255-5045
(818) 244-4440
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Sony DSR DVCam
Sony DSR Camcorder
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    DSR 11 Repair Center
Sony DSR 11P
                10% WEB DISCOUNT ON LABOR, THIS MONTH ONLY
 
ü Biggest Independent DSR Repair Company In The West Coast
ü Since 1989 repaired Over 20,000 Pro A/V  products
ü Certified Technicians & Engineers
ü On-site & Depot Repair
ü Component and Board Level Repair
ü Service Contracts Available
ü Providing 24x7 access to online tracking of service
 


I

Out-of-Warranty-Repairs Service Rates (Effective 4/30/07)

  • Depot Service Rate is         $110.00 per hour  (Average Turn Around Time 1 to 3 days)
  • Same day repair available   ($50,00 rush service)
  • Diagnostic Fee:                  $55.00     
  • Pick-Up/Delivery:                $55.00 LA County Area
  • Rental:                              None

Firewire

ü Firewire port repair 
ü Important  Firewire (i-link) Port connection information

Most Common Problems

  • Fire Wire
  • Audio Video Drop Outs
  • Tape Loading Problem (Transport Update Recommended by Sony).
  • Tape Jams or Tape Becomes Damaged
  • Cassette Does Not Eject
  • Excessive Y/C Delay Using Analog Input
  • Front Panel (Door) Assembly Damage (Fulcrum (L) and (R))
  • No Response To Buttons
  • LEDS All On
  • Intermittent Fan Operation
  • Time Code Display
  • C:31:23 and C:31:42; Tape Damage Under Extreme Temperatures

 
Equipment Periodic Inspection, Maintenance and Overhaul

All standard equipment servicing includes:  Inspection, Alignment, Cleaning of all major and minor assemblies.

Minor Overhaul: This includes inspection and replacement as necessary of all common wear items such as:

  • Coaster (T) Block Assembly
  • Coaster (T) Block Assembly
  • Pinch Roller Arm Assembly
     

Major Overhaul: This includes inspection and replacement as necessary of all common wear items such as:

  • Drum Head Assembly
  • Coaster (T) Block Assembly
  • Coaster (T) Block Assembly
  • Pinch Roller Arm Assembly

Error Codes

Error codes that start  with "c"  are usually a user correctable errors, any other codes are such as E:61:00 are corrected by a technician.

 

Estimates

  • We provide estimates for all out-of-warranty repairs. Customers are contacted with the estimate and work will begin upon approval.
  • Estimates are generally prepared and sent within 48 hours.
  • To allow us to schedule our resources and serve you better, we ask that all estimates be approved within 3 days. In order to speed up this process, we recommend that you pre-approve charges to a certain amount.

Questions or Approvals

  • Call us directly, (818) 244-4440 (800) 255-5045, during working hours (8:00AM to 5:30PM) or FAX your estimate approval anytime. (818) 840-1876
     

Used Parts

  • Used parts are returned upon request only; please inform us when approving your estimate.
     

Payment:

Open Account Customers:

  • Please supply a Purchase Order and, if convenient, your Customer Number. Repair charges will be billed to your account.

Cash Account Customers:

  • Payment can be made by Money Order, Company Check (some restrictions apply), Certified Check, American Express, Visa, Discover, Master Card and Cash.

    •

Repair Warranty

  • All Repairs are warranted for 90 days parts and labor.

Shipping

dsr11, dsr 11 repair, fix, service, maintenance  Sony

 
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